While I worked at NCFE, I developed a strong interest in organisational culture and, more specifically, how you can get the best out of staff by applying the principles of 'service excellence'.
That's not about 'excellent customer service' as some people think - it's about trusting and empowering your staff, encouraging them to have fun at work...get all that right and the rest will follow.
I was lucky enough to work with a like-minded Senior Management Team (Hi Alasdair, Hi Jac!) and we completely transformed the company and its fortunes...and had a lot of fun in the process.
In the process, we massively increased sales/turnover, net profit, staff satisfaction and customer satisfaction. NCFE was subsequently named in the Sunday Times Top 100 Companies To Work For and won numerous awards for customer service and for outstanding and innovative HR practices. They're still doing it all now, still thriving, still winning awards - have a look at their site - www.ncfe.org.uk
Anyway, if you'd like to learn how we did it and how you could do it (regardless of how big or small your organisation is, or what it does), get in touch.
I can come and do a presentation...or we could work together on a long-term project which could transform your organisation. That's got to be worth a chat, surely?